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FAQ'S

 

DO YOU OFFER GIFT VOUCHERS?

Yes, we now offer gift cards.

Go to Gift Voucher then choose your amount, make sure you add the recipients email in notes and your personal message and day you would like their voucher sent and we will send it that morning. 

WHAT AMOUNT IS NEEDED OF MY KEEPSAKE ADDITIONS?

For each keepsake item we need roughly 1cm wide by 2.5cm long for hair and material, 2 teaspoons for ashes and a small amount of petals or a couple of dried flower buds for flowers. 

For ashes keepsake beads the best results are accomplished by using the courser ashes rather than the fine ashes especially in the clear look ash beads, please make sure you send these or if unsure send a larger amount so we can guarantee a perfect bead. Please remember all ash is different and our items are handmade here by myself so every finished product is unique.

Any left over items will be returned with your order unless stated that you would like us to keep for future orders.

CARING FOR YOUR JEWELLERY

Resin is extremely versatile allowing us to craft one of a kind items time after time. We find this is the best medium for us to use to create our custom jewellery using water clear resin. This may look and feel like glass but please remember unlike glass resin jewellery can NOT withstand prolonged immersion, coming into direct contact with harsh chemicals or extreme heat. This includes chlorine or wearing in the shower. 

We do NOT recommend using any cleaners or immersing your resin jewellery in anything. These can eat away at the resin and may not be able to be repaired. 


We only recommend cleaning your resin with a damp soft cloth with NO added cleaners. I use a jewellery cleaning cloth on it's own and my resin and settings come up beautifully. This is enough to remove fingerprints, and shine up your resin and settings. If you want to shine up the resin you can use a very small amount of coconut oil on a cloth but make sure to wipe all of it away afterwards. 

It only takes a little extra care to keep your custom made Embeaded Keepsakes Jewellery looking beautiful but we know accidents can happen... If you do accidentally damage your jewellery, please let us know. We can not guarantee that all damages can be repaired but we can definitely look into it for you and try our very best. 

We would be happy to repair or reset it for you. Please note there may be a small fee, and shipping cost depending on the damage.

POLICIES

GIFT VOUCHERS NOW AVAILABLE 

Purchase here Gift Voucher

RETURNS...

I gladly accept returns and exchanges if you...

- Contact me within: 14 days of delivery.
- Ship items back within: 30 days of delivery.


THE FOLLOWING ITEMS CANNOT BE EXCHANGED OR RETURNED...

- We can not accept returns or exchanges on custom or personalised jewellery, unless they arrive damaged or defective. We know these are precious pieces so go to the utmost of care when handcrafting, packaging and sending them out.

If your items arrive damaged or defective, we will be happy to remake them at our discretion, once we receive and look over your item/s. Please note these are handmade one of a kind items so every piece is unique and may contain slight imperfections, which add to their character. 

CONDITIONS OF RETURN...

- Buyers are responsible for return shipping costs. 
- If the item is not returned in its original packaging and condition, the buyer is responsible for any loss in value. 
- Refund/replacement is at our discretion, only manufacture faults will be repaired or replaced. Due to the nature of our jewellery, if your item needs to be remade you may need to send more of your keepsake with the return.


CANCELLATIONS...

I can not accept cancellations or changes to your order after 24hours of payment.


If you would like to edit your order please let me know within 24hours of payment, I will be happy to edit your choices. ​

SHIPPING...

Once your order is ready to ship....

All Domestic orders are sent out using Australian Post Express Parcel $10.95, with tracking (allow 1-3 business days) FREE SHIPPING on all orders over $150.

New Zealand orders are sent out using Australian Post International Standard Parcel $10.95, with tracking, (allow 6+ business days) FREE SHIPPING on all orders over $150.

International orders are sent with Australian Post International Standard Parcel $24.95 (please allow 6+ business days for International delivery)  FREE SHIPPING on all orders over $150.

Once we have received your keepsake items to be Embeaded, jewellery manufacture is 7-14 working days.

If you are ordering an embellished item with no keepsakes, once payment is received we will start working on your order straight away (we allow 24hours for change of mind of embellishment choices after checkout).

Please allow extra time for large quantity orders, we will update you on approximate manufacture time if we think it will be more than 7-14days. 

 
Average time between ordering and receiving your keepsake bead/s is 14-21days (dependant on how long it takes to receive your keepsake items). For orders with no keepsake you should receive your order within 7-14days after  processing.

We know these are precious items and so we take the utmost of care to make sure your items are sent to the correct address, along with tracking. 

We ask that you make sure your contact and address details are entered correctly and only send what is needed to fulfil your order, we can not be held responsible for items lost in the post. 

All left over keepsake items that weren't used will be returned with your order unless stated that you would like us to keep them filed for future orders.

PRIVACY...

I will only use your shipping and billing address, and contact information

-To communicate with you about your order

CONTACT...

If you are unsure of your chosen embellishments or have any queries, please feel free to contact us via email


Embeaded Keepsakes

located in Belair - South Australia

embeaded.keepsakes@gmail.com

We can then amend your choices or guide you on the best combination for your jewellery.

ABN 14624667389